Citizen Map app and get passwords online

Citizen Map app to get passwords online at Citizen Stores

The Citizen Map App is an application for mobile devices that allows you to book appointments at some public services and Citizen Stores that have it available. Thus, it is possible to obtain passwords online, track the numbers called and the waiting time of the last password, through the Smartphone. With these features, the Citizen Map Application makes it possible to make the most of our waiting time at the service location.

Estimated reading time: 6 minutes

What the Citizen Map Application is and what it is for

It is an application developed to be used on mobile devices and available for operating systems Android, IOS e Windows Phone.

This App allows you to monitor the evolution of queues remotely and, thus, more effectively plan the trip to an answering service. We can know how many people are on hold and the password being answered.

You also have the possibility to obtain passwords online to be attended in person, in some Public services, namely at Citizen Stores. Passwords are made available by the services themselves, according to their management.

The Citizen Map Application shows the nearest service locations as long as georeferencing is enabled on our smartphone.  

You can also get the best route to get to the place you want.

How to get the Citizen Map App

To obtain this application, just Click on the application store icon of the Smartphone's operating system, for example the “Play Store”.

In the Play Store, we can search for this App using the word “Citizen Map”, select the Citizen Map application and click the install button.

Fig 1. Get Citizen Map Application
Fig 1. Get Citizen Map Application

The application icon is thus created on the Smartphone's desktop.

How to get passwords online for the Citizen Store

Clicking on "Explore Services" the application displays the services we selected or those closest to the location where we are, if geolocation is enabled.

Fig 2 Explore Services on the App
Fig 2 Explore Services on the App
Fig 3 Search Services on the App
Fig 3 Search Services on the App

On the map that is present, there is a Citizen's Shop icon pointing to the nearest one. If the icon is not being displayed, simply move, possibly reducing the size, until the icon is displayed.

Fig 4 Find Citizen Stores and get passwords online
Fig 4 Find Citizen Stores

Once the Citizen Shop is located, just click on the icon and check the services that are available.

If we have several issues to deal with, we can eventually “configure the ideal route” within the Citizen's Shop, given the waiting times.

If we only have one service to use, just choose the desired entity.

After choosing the entity you want, click on “view passwords” and information about the service will appear.

It remains to “ask for the password”.

Fig 5 Citizen's Store Laranjeiras Lisbon; Get passwords online.
Fig 5 Citizen's Shop Laranjeiras Lisbon

The Citizen Map App, notifies you if the formulated request was successfully completed. If it has been completed, you can “see password” in the personal area, “my passwords”.

There is also an additional option which is to ask to be notified by SMS when few passwords are missing for the respective service.

Just click on the desired password, in the personal area “my passwords”. Then, just request this service and where you want the SMS to be sent. This service has a cost per message.

User reviews of the Citizen Map Application

The overall evaluation of the application is not an assessment of excellence and, for this reason, we have been aware of the comments made by users.

There are good and negative comments.

Some negative comments are sometimes controversial and seem to come from people who like to be negative about any innovation. Probably excellent professionals who make things happen, without mistakes or needing improvements ...

For example, the comment, “It doesn't work. Hire better programmers ”.

It seems totally out of place. We can say that it could be better and, if we are more proactive, identify what could be improved. It would be the most correct behavior for a citizen. To say that the application does not work is wrong, because we have proved otherwise.

Another comment, he says, “with an address in Braga, with an active location and yet the closest place is in Saldanha in Lisbon! I am clear about the usefulness of this pseudo application ”.

It also seems to be an incorrect comment. We did tests in the areas of greater Lisbon and Porto, we used the location for Braga and it worked.

Citizen Shops, Braga
Fig 6. Citizen Shops, Braga

Still, other users not satisfied, refer that the password distribution time by Siga App does not correspond to the password distribution time on site. Sometimes they are not even available, by that route.

In this case, it is not the poor performance of the Citizen Map App, but it is the management of customer service in each of these locations that needs improvement.

You can also use the Siga App Application, to get passwords online and find out how many people are waiting.

Better yet, ask for what you need without having to travel, for example, to get the renewal of citizen's card, also online.

See also other features

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